Effective Date: July 9, 2026
Last Updated: July 9, 2026

Solupac (“Solupac,” “we,” “us,” or “our”) operates the website https://solupac.com/ (the “Site”), an informational and quote-request platform serving customers across the Caribbean, Central America, and northern South America. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights available to you. Our business is based in Florida, USA, and your information may be processed and stored in the United States and in other countries where we or our service providers operate. The Site does not sell products or process payments directly; it allows you to browse information and submit quote requests.

By using the Site, creating an account, or submitting a quote request, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

• Account Information: when you create an account, we collect your name, email address, password (stored in encrypted/hashed form), and any profile details you provide.
• Quote Request Information: when you submit a quote request, we collect your name, email address, phone number, company (if provided), and the details of the products, services, or requirements you describe.
• Contact/Inquiry Information: name, email address, phone number, and the content of any message you submit through a contact or inquiry form.
• Automatically Collected Information: IP address, browser type, device type, operating system, referring/exit pages, and browsing activity on the Site, collected via Google Analytics and similar technologies (see Section 3).
• Communications: records of correspondence if you contact our team or if we respond to your quote request.

We do not collect or store payment card details, because no payments are processed through the Site.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account;
• Respond to your quote requests and prepare pricing or proposals;
• Respond to inquiries submitted through our contact forms;
• Communicate with you about your requests and our products and services;
• Send marketing communications where permitted, and in accordance with your preferences and applicable opt-out rights;
• Monitor, analyze, and improve the performance, content, and usability of the Site using Google Analytics;
• Detect, prevent, and address fraud, security incidents, and technical issues;
• Comply with legal, tax, and accounting obligations.

3. Cookies and Google Analytics

Our Site uses cookies and similar tracking technologies, including Google Analytics, to understand how visitors interact with the Site (e.g., pages viewed, time on site, traffic sources).

• Google Analytics collects data through cookies and similar identifiers. Google’s use of this data is governed by the Google Privacy Policy (https://policies.google.com/privacy).
• You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
• You can also control cookies generally through your browser settings, including blocking or deleting cookies. Disabling cookies may affect Site functionality.

4. How We Share Your Information

We do not sell your personal information for money. We may share information with:

• Service Providers: hosting providers, email/CRM providers, form and quote-management tools, and analytics providers (such as Google), who process data on our behalf and under contractual confidentiality and security obligations.
• Legal & Compliance: government authorities, regulators, or other parties where required by law, court order, or to protect our rights, property, or safety, or that of others.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of business assets, personal information may be transferred as part of that transaction, subject to standard confidentiality arrangements.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining your account, responding to and following up on quote requests, complying with tax/accounting/legal obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Your Privacy Rights

We aim to give all of our customers meaningful control over their personal information, regardless of where they live. As a baseline, and subject to verification and any applicable legal exceptions, you may:

• Request to know what personal information we hold about you and how it has been used and shared;
• Request access to, or a copy of, your personal information;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of your personal information;
• Object to or withdraw consent for certain processing, including marketing communications, at any time;
• Ask questions about how your data is handled.

Solupac does not sell your personal information for monetary consideration.

Country-specific rights. Depending on your country of residence, you may have additional rights under your national data protection laws — for example, under the Bahamas Data Protection Act, the Dominican Republic’s Law No. 172-13, Trinidad and Tobago’s Data Protection Act, or similar laws elsewhere in the region. Where such laws apply, we will honor the rights they grant you. To exercise any of these rights, contact us using the details in Section 11. We will take reasonable steps to verify your identity before acting on a request and will respond within any timeframe required by applicable law.

7. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at the contact details below if you suspect unauthorized use of your account. You may request correction or deletion of your account information at any time, subject to Section 5 (Data Retention).

8. Children’s Privacy

The Site is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction), and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

The Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policy of any third-party site you visit.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to update or delete your information, please contact us at:

Solupac

1810 NE 144th St #100, North Miami, FL 33181, USA

Email: info@solupac.com
Phone: +1 (305) 779-3550
Website: https://solupac.com/

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Effective Date” at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically.